Use this page for quote requests, service methodology questions, IFU file routing, or early planning for a dental equipment rollout. Please do not include patient information.
[email protected]
For operatory planning, modality mix, training scope, and application support. This desk is best for early evaluations where a buyer needs to understand room readiness, scanner adoption, dental chair configuration, and documentation before the purchase path is final.
+1-800-744-5477
24/7 escalation for covered equipment fleets and active installations. When you contact service, include equipment family, facility location, current symptoms, and whether patient appointments are affected; do not include patient identifiers.
Monday-Friday 08:00-18:00 local market time
Emergency service triage remains available after hours. Procurement, documentation, and implementation questions are routed during business hours so the correct clinical, regulatory, or biomedical specialist can respond.
The fastest route is to share facility type, estimated number of operatories, current imaging or scanning workflow, target date, and whether your team needs service documentation before committee review.
Useful details include preferred installation window, whether existing chairs or imaging devices will be replaced in phases, how many users require training, and whether your organization needs a separate file package for value analysis, biomedical engineering, infection control, or legal review. For multi-site groups, note which locations should be treated as pilots and which sites are intended for standard rollout.
Philips Healthcare will route the request to the team that can answer it responsibly. Product configuration questions go to clinical planning, service tier questions go to field support, and documentation requests go to the group that maintains IFU, UDI, cybersecurity, and quality-system files.